01
Ownership
Every request has a clear current owner instead of disappearing into a shared inbox.
Ask without guessing who to email
One door.
Right destination.
A fictional intake experience that routes requests by purpose, sensitivity and urgency instead of forcing people to know the church org chart.
Design rule
Route metadata first.Collect the minimum information needed to get a request to the right role. Ask for sensitive details only inside the appropriate workflow.
Care request
Start with what kind of help you need.
This route could privately connect someone to meals, transportation, pastoral conversation or financial-assistance screening without exposing the full story to general staff.
Fictional routing previewCare intake coordinatorAccess: routing metadata first; case details after assignment
This demonstration intentionally stores and transmits nothing.
What a real workflow should remember
02
Boundaries
General staff see routing status, not automatically the sensitive content inside every case.
03
Closure
The system records whether the person was contacted, transferred, resolved or needs follow-up.